Your privacy is extremely important to us. We are constantly putting a great deal of thought, effort, tools, resources and procedures in place in order to protect and safeguard your privacy. This document is our “Privacy Policy” and it contains details on issues related to your privacy when using our services. It is intended to inform you of our policies, procedures and practices regarding the collection, use and disclosure of any information that you provide through the Platform.
When you use our Platform, you accept and agree to both the Terms of Service(s) and to the Privacy Policy. If you do not agree to be bound to the Privacy Policy you should stop using the Platform immediately. By accessing and using our Platform you affirm that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree and acknowledge to all the terms contained in both of them.
a) We collect the information you provide (including Personally Identifiable Information, i.e., information that can be used to identify you) when you use our Services.
b) This can include (but is not limited to) the information such as your full name, contact number, age and email address. We also collect information about how you use our Services, such as the types of content you view or engage with or the frequency and duration of your activities.
c) When users come to our Site, we may track, collect and aggregate Non-Personal Information indicating, among other things, which pages of our Site were visited, the order in which they were visited, when they were visited, and which hyperlinks were “clicked” We also collect information from the URLs from which you linked to our Site. Collecting such information may involve logging the IP address, operating system and browser software used by each user of the Site. Although such information is not Personally Identifiable Information, we may be able to determine from an IP address a user’s Internet Service Provider and the geographic location of his/her/their point of connectivity.
d) We may receive Personally Identifiable Information when you access or log-in through a third party site, e.g., Google, from our Sites. This may include the text and/or images of your Personally Identifiable Information available from the third party site.
e) You are responsible for ensuring the accuracy of the information you submit to us. Inaccurate information may affect your ability to use the Site, the information you receive when using the Site, and our ability to contact you. For example, your email address should be kept current because that is one of the primary manners in which we communicate with you.
We are passionate about creating engaging and customized experiences for our community. We believe in constantly improving and delivering the best of our services. However, we are also concerned about the safety of our users and the maintaining confidentiality of their information. We will keep your information safe and not disclose it to any third party, unless yours or someone else’s life is under threat. We use all of the information we have to help us provide, support and improve our Services. We use the information collected from you for the following purposes:-
a) To be able to deliver our Services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our Services.
b) To third party service providers only to the extent as mentioned in the section below.
c) To manage your account and account preferences.
d) To solicit user feedback.
e) We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us.
f) We use the information we have to help verify accounts and activity, and to promote safety and security on of our Services, such as by investigating suspicious activity or violations of our terms or policies.
g) We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.
h) We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Company, our users, or the public.
i) To respond to summons, court orders, directions or other judicial processes.
j) To provide information to law enforcement agencies (such as police, government, courts, tribunals) or in connection with an investigation on matters related to public safety.
We may engage third party service providers to provide or improve services provided through our platform. Such third party service providers may, among other things, perform the functions such as customer service, technical support, website maintenance, email management and communication, database management, billing and payment processing, reporting and analytics. For this purpose, we might have to share certain information belonging to you. However, we assure that in such scenario, we will share the information only on need to know basis which belong to you with such service providers. The information shall be to the extent that it enables them to perform the service, and for this too we will enter into required confidential agreements with them to protect your information from unnecessary disclosure.
User shall always be diligent when it is asked to enter its account information, and consequently shall only enter the account information in our secured system. Please note that we will never request your login information, bank details or your credit/debit card information in any unsecure or unsolicited communication, such as through email, SMS, or phone call. You shall not give away, enter or share such information in any such manner.
Company provides you with the ability to pay for Services using a credit card, debit card, net banking or other online payment options through a third-party payment processing service provider. Please note that our service provider – not Company – collects and processes your payment information and we will not be liable for any damages of any kind arising from the use of their website or any partner website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.
Your information you upload or share on our platform is yours. You can delete your account from our platform at any time. However, you acknowledge that we may retain the information so deleted for a reasonable period of time in order to comply with legal requests or for our records.
Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other website. The Site uses a browser feature known as a cookie, which assigns a unique identification to your computer. Cookies and web beacons allow Company to serve you better and more efficiently, and to personalize your experience at our Site. Cookies and web beacons are not used to retain Personally Identifiable Information. From time to time we may also use additional typical methods of collecting data. You should be able to control how and whether cookies will be accepted by your web browser. However, in case you do not wish for us to collect such information, simply change the cookie settings on your web browser.
We keep your information safe and do not share your information with any third party. However, if we merge with or are acquired by another company or we sell Our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred. ii) We may also share your information in response to legal request.
We store the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in this Policy. We also employ reasonable security practices to ensure that the information is safe and secure with us. We will take all reasonable care and security precautions to safeguard your personal data and prevent its loss and misuse. However, we cannot guarantee the security or privacy of information or data sent over Internet connections. Also, we will disclose the information so collected for limited purposes as mentioned in this Privacy Policy.
The Website and the Service may contain links to third-party websites and online services that are not owned or controlled by us. We have no control over, and assume no responsibility for, such websites and online services. Be aware when you leave the Website or Service; we suggest you read the terms and privacy policy of each third-party website and online service that you visit.
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.
a) In accordance with the Information Technology Act, 2000 and applicable rules made thereunder, the Grievance redressal for the purpose of your personal sensitive information as governed by our privacy policy can be reached at admin@touchofpeacecare.com.
b) In the event you have any grievance regarding anything related to this Privacy Policy, Terms of Service, or with any content or Service of Website, in that case you may freely write your concerns to the Grievance redressal.
As for governing law and dispute resolution, the mechanism as provided in the Terms of Service, shall apply to this Privacy Policy as well.
We welcome your comments regarding this Privacy Policy. Please write to us at admin@touchofpeacecare.com
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