TERMS OF SERVICE
These T erms of Service (“Terms”) govern the relationship between Touch of Peace Mental Health Care Services Private Limited, operating under the name Touch of Peace Care (“Company” , “Touch of Peace Care” , “we” , “our” , or “us”), having its registered office in Mohali, Punjab, India, and any individual accessing or using our website or services (“User” , “Client “you”, or “your”).
These T erms govern your use of:
● www.touchofpeacecare.com (“Website” or “Platform”)
● All services offered through the Website, including but not limited to:
Psychotherapy
Counselling
Support Groups
Workshops
Training Programs
Internship Programs
Psychoeducation Services
By accessing or using our Website or Services, you agree to comply with and be bound by these Terms, along with our Privacy Policy.
By accessing, registering on, or using our W ebsite or Services in any manner, you confirm that:
a) You have read, understood, and agreed to these Terms and our Privacy Policy.
b) You are at least 18 years of age and legally capable of entering into a binding agreement.
c) Individuals below 18 years of age may only access Services:
under parental/legal guardian supervision,
with guardian consent, and
in accordance with applicable laws.
d) For teenagers or minors seeking therapy, the legal guardian shall remain responsible for:
consent,
supervision
communication where legally necessary,
and compliance with these Terms.
e) If we reasonably believe that a minor is using the Platform without appropriate guardian consent or supervision, we reserve the right to suspend or terminate access.
a) Certain Services may require account registration. You agree to provide accurate, complete, and updated information at all times.
b) You may sign up using:
email registration, or
third-party platforms such as Google.
Use of third-party login services shall also be governed by the respective third-party terms and privacy policies.
c) You are solely responsible for:
maintaining confidentiality of your account credentials,
all activities occurring under your account,
and ensuring secure logout after each session.
d) You must immediately notify us of:
unauthorized access,
security breaches,
or misuse of your account.
We shall not be liable for losses arising from unauthorized use of your account caused by your failure to maintain account security.
a)Appointment Confirmation
Certain Services may require account registration. You agree to provide accurate, complete, andupdated information at all times.
b) Rescheduling Policy
Appointments may be rescheduled up to 3 hours before the scheduled session time.
Sessions may only be rescheduled and are non-refundable.
Rescheduling is subject to therapist availability.
c) Waiting Window
Clients are provided a 15-minute grace period from the scheduled appointment time. If the Client fails to join within this period.
the session slot shall be considered utilized,
and no refund shall be applicable.
d)Emergencies
In case of emergencies, Clients are requested to inform us at least 15 minutes before the scheduled appointment, wherever reasonably possible.
Emergency requests may be considered for rescheduling at our discretion.
e) Technical Difficulties:
Where genuine technical disruptions occur during a session:
we may evaluate the circumstances,
and if found reasonable, the session may be rescheduled.
a) Purchased therapy packages remain active provided the Client:
remains reasonably engaged with Services,
and complies with scheduling policies.
b) Each session within a package may be rescheduled up to three (3) times.
c) if a Client:
exhausts the rescheduling limit,
remains unresponsive,
or does not avail Services for more than 60 consecutive days from the last scheduled appointment, the unused sessions/package may be deemed inactive or expired.
d) Requests for package reactivation beyond this period shall be considered solely at the Company’s discretion.
e) Transferability of Sessions Within Immediate Family
Therapy sessions purchased as part of a package may be utilized by the Client or transferred to members of their immediate family, including:
parents
siblings
spouse
or partner.
Such transfers must be communicated to and acknowledged by the Company prior to the scheduled appointment.
The transferred session shall continue to remain subject to:
appointment availability,
rescheduling policies,
package validity,
and all other applicable T erms of Service.
Sessions may not be transferred, shared, resold, or assigned to individuals outside the immediate family without prior written approval from the Company.
a) By purchasing any Service, you authorize us and our payment partners to process payments using your selected payment method.
b) Payments may be processed through secure third-party payment gateways. We do not store sensitive card or banking information.
c) We shall not be liable for:
banking failures,
unauthorized transactions,
payment gateway issues,
transaction declines,
or fraudulent activity beyond our reasonable control.
d) EMI/payment plan options, where available, may be offered separately upon request.
e) Service fees are subject to revision at our discretion. Updated pricing shall apply prospectively.
Permitted Use
You agree to:
use the Website lawfully,
provide accurate information,
comply with applicable guidelines,
and use Services solely for personal and non-commercial purposes unless otherwise authorized.
Restricted Activities
You agree not to:
misuse or interfere with the Website,
attempt unauthorized access,
copy or commercially exploit content,
scrape or harvest data,
upload malicious software,
infringe intellectual property rights,
or engage in unlawful, fraudulent, abusive, or harmful conduct.
We reserve the right to restrict or terminate access for misuse of the Platform.
We grant you a limited, non-transferable, non-exclusive license to access and use the Website and Services for personal, non-commercial purposes only.
No content from the W ebsite may be:
copied,
reproduced,
distributed,
modified,
sublicensed,
or commercially exploited without prior written permission from the Company.
a) Information shared during therapy sessions shall be treated confidentially in accordance with applicable ethical and legal standards.
b) Confidential information may only be disclosed:
with your consent,
where required by law,
where there is risk of serious harm to self or others,
in cases involving abuse reporting obligations,
pursuant to court orders/legal processes,
or for professional supervision/consultation while maintaining confidentiality standards.
c) We take reasonable measures to protect client privacy; however, online communication may involve inherent technological risks.
a) Participation in therapy or related Services is entirely voluntary.
b) Clients retain the right to:
ask questions,
seek clarification,
or discontinue participation at any time,
subject to applicable appointment and package policies.
c) Therapy outcomes vary between individuals, and no guaranteed results are promised.
d) Your continued participation indicates ongoing informed consent to therapeutic services.
a) Touch of Peace Care is not:
a crisis intervention center,
emergency medical service,
b) If you are experiencing:
suicidal thoughts,
psychiatric emergencies,
severe emotional distress,
or medical emergencies,
please immediately:
contact local emergency services,
visit the nearest hospital,
or contact a suicide prevention/crisis helpline.
c) Our Services are intended for emotional wellness, psychotherapy, counselling, psychoeducation, and related support services, and do not replace emergency medical care.
a) Services are provided on an “as available ”and “ as is” basis.
b) While we make reasonable efforts to ensure quality and continuity of Services, we do not guarantee:
uninterrupted access,
error-free operation,
or specific therapeutic outcomes.
c) To the maximum extent permitted by law, the Company shall not be liable for:
indirect,
incidental,
consequential,
special,
emotional,
or financial damages arising from use of the Website or Services.
d) Nothing in these T erms excludes liability that cannot legally be excluded under applicable law.
a) We undertake reasonable verification processes for professionals associated with the Platform.
b) However:
therapeutic experiences and outcomes may vary,
and Users are encouraged to exercise personal judgment while availing Services.
c) We do not guarantee:
compatibility,
outcomes,
or uninterrupted availability of any therapist or Service provider.
a) Users agree not to:
harass,
threaten,
impersonate,
defame,
or knowingly spread false or malicious information about the Company, professionals, or other users.
b) We respect genuine client feedback and reviews. However, malicious, abusive, fraudulent, or intentionally misleading conduct may invite appropriate legal action where necessary.
All W ebsite content, including:
text,
logos,
graphics,
videos,
designs,
branding,
and software, is the intellectual property of Touch of Peace Care or its licensors and is protected under applicable intellectual property laws.
Unauthorized use is prohibited.
We reserve the right to:
suspend,
restrict,
or terminate access to the W ebsite or Services.
Your use of the W ebsite is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
We reserve the right to:
suspend,
restrict,
or terminate access to the W ebsite or Services
where:
these Terms are violated,
misuse is suspected,
legal obligations require action,
or continued use may cause harm to the Platform or others.
We shall not be liable for delays or interruptions caused by events beyond reasonable control, including:
natural disasters,
internet outages,
governmental actions,
war,
pandemics,
or technical failures.
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab.
For complaints, concerns, or grievances regarding:
these Terms,
Privacy Policy,
Services,
Touch of Peace Care
Email: admin@touchofpeacecare.com
Phone: +91 8699971066
We may update or revise these Terms from time to time.
Continued use of the Website after such updates constitutes acceptance of the revised Terms
If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the complete agreement between the User and the Company regarding use of the Website and Services.
