a) For any Service or Therapy Package purchased, the User shall receive confirmation of the same via email promptly after. The user is bound to avail the service and shall not be entitled to any refund for lack of response from their side or any other reason, and the service shall be treated as consumed.
b) Rescheduling: The User shall have until three hours from the time of appointment to cancel the current appointment and reschedule the same to a later date and time. The user can only reschedule appointments and cannot at any circumstance cancel any appointment with the hope of a refund. Therefore, be sure of the services you avail and pay for.
c) Waiting Window: The User shall receive a 15 minutes waiting period within which they shall report to the concerned appointment. Post the waiting window of 15 minutes, if the Customer fails to turn up at the time of the appointment, appointment will be treated as consumed and no refunds shall be provided by us.
d) Emergencies: In case of any emergencies, the same must be communicated atleast 15 minutes before the appointment time and date. In which case the user can only reschedule the particular appointment and not be subject to any cancellation.
e) Technical Difficulties: In case, of technical difficulties during or at the time of the session, we will check with your service providers. Only if the case is found to be genuine in our sole discretion, your appointment will be rescheduled.
f) The packages with respect to our Services will be available for usage of the Client for their lifetime and can reschedule an appointment as many as three times to a later date and time. After three rescheduling, an attempt to reschedule or use the particular package shall not be available to the Client.
g) Any unused package shall expire after 60 days or 2 calendar months from the non-usage of Services from the last appointment. Here unused package means that you have exhausted the three rescheduling attempts for a particular appointment and have further been unresponsive or absent for over 60 days.