These Terms of Service (hereinafter referred to as the “Terms”) shall govern the relationship between Touch of Peace Mental Health Care Services Private Limited or Touch of Peace Care, a private limited company with office at Mohali- Punjab (hereinafter referred to the “Company” or “Us” or “Our” or “We” shall mean the Company, its employees, and authorized agents that perform any services on the Company’s behalf). For purpose of these Terms, wherever the context so requires “You”, “Your” “User” “Users” “Customer” or “Client” shall mean any natural person who uses the Website for availing the Services. This shall also govern your use of www.touchofpeacecare.com (hereinafter referred to as the “Website” or “Site”) and Services provided therein (“Services”). The Services shall include Psychotherapy and Counselling, Support Groups and Training and Internship.
By using or visiting the Website, or by using any content or information provided as part of the Website/ Services, you shall be deemed to have read, understood, and accepted to be bound by these Terms. If you do not agree to these Terms, do not use this Website/ Services. Because these Terms are a legal contract between you and Touch of Peace Care, it is important that you review the Terms carefully before accessing or using the Website. These Terms are not intended to alter in any way or limit the terms or conditions of any other agreement that you may have with Touch of Peace Care, including without limitation the privacy policy (“Privacy Policy”).
By accessing, registering on or using our Website or its Services in any way or by clicking on a button or taking similar action to signify your affirmative acceptance of these Terms, you hereby represent that:
a) You have read, understood, and agreed to be bound by these Terms and any future updates and additions to these Terms, as published from time to time at the Website.
b) You are of sound mind and at least 18 years in age, in order to form a binding contract with Us. If you are under the age of 18 years, you shall not access this Website or make any purchases of services on our Website, unless the same has been done under the guidance and with the consent of your legal guardian.
c) If it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years and are accessing this Website without consent and guidance of your legal guardian, we reserve the right to suspend your access.
d) We will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent.
e) However, TEENAGERS can also seek therapy and the use by such a person shall deemed to be under a parental supervision and the liability will be of the guardian of the teenage or person below the age of 18.
a) To access various parts of the Website and to avail various Services, you might be required to register and create an account. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You also have an option of signing up using Google, part of the registration process, you will create a password and account.
b) In case, you chose to sign up using any of the social media account, you will be re-directed to the website of such social media account, and therefore, in addition to these Terms and our Privacy Policy, you will also be subject to the terms and privacy policy of such social media website.
c) You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account, including, without limitation, all actions by sub-users registered under your account. You agree to (a) immediately notify Company of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Company cannot and will not be liable for any loss, damage or other liability arising from your failure to comply with this Section or from any unauthorized access to or use of your account.
a) For any Services purchased, the User shall receive confirmation of the same via email promptly after. The user is bound to avail the service and shall not be entitled to any refund for lack of response from their side or any other reason, and the service shall be treated as consumed.
b) Rescheduling: The User shall have until three hours from the time of appointment to cancel the current appointment and reschedule the same to a later date and time. The user can only reschedule appointments and cannot at any circumstance cancel any appointment with the hope of a refund. Therefore, be sure of the services you avail and pay for.
c) Waiting Window: The User shall receive a 15 minutes waiting period within which they shall report to the concerned appointment. Post the waiting window of 15 minutes, if the Customer fails to turn up at the time of the appointment, appointment will be treated as consumed and no refunds shall be provided by us.
d) Emergencies: In case of any emergencies, the same must be communicated atleast 15 minutes before the appointment time and date. In which case the user can only reschedule the particular appointment and not be subject to any cancellation.
e) Technical Difficulties: In case, of technical difficulties during or at the time of the session, we will check with your service providers. Only if the case is found to be genuine in our sole discretion, your appointment will be rescheduled.
a) The packages with respect to our Services will be available for usage of the Client for their lifetime and can reschedule an appointment as many as three times to a later date and time. After three rescheduling, an attempt to reschedule or use the particular package shall not be available to the Client.
b) Any unused package shall expire after 60 days or 2 calendar months from the non-usage of Services from the last appointment. Here unused package means that you have exhausted the three rescheduling attempts for a particular appointment and have further been unresponsive or absent for over 60 days.
a) You agree to pay the fees for Services that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees.
b) Company works with third party payment processing partners to offer
you the most convenient payment methods and to keep your payment information secure. Check out our Privacy Policy for more details.
c) The User agrees and accepts that all nuances and modalities relating to making payment using Internet Banking/ Debit/Credit Cards (“Virtual Payment Mode”) shall be separately governed by arrangement(s) / terms and conditions between the User and the relevant banks. We shall not be responsible, in any manner whatsoever, for any liability that may arise in relation to the Virtual Payment Modes (including any fraudulent transaction).
d) For EMI options, kindly get in touch with us to know more.
e) While availing any of the payment method(s) available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to (a) lack of authorization for any transactions; (b) any payment issues arising out of the transaction or (c) decline of such transaction for any reason.
f) You understand, accept and agree that the payment facility provided us, is neither a banking nor financial service.
g) We reserve the right to change the charges for Services, at any time, without the requirement of any prior intimation to the User. Any such change shall be binding and effective on the User.
a) Allowed uses:
i. Directions of Use: You must follow any and all guidelines or policies or directions of use as associated with each of the Services.
ii. Accurate Information: You must be responsible to provide accurate and updated information wherever you are asked to provide so.
iii. Material: For the purposes of these Terms, “material” shall mean any text, video, graphics and sound material, published on the Website, whether a copyright of Company or any third party. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the Website. You must not reproduce any part of Company Website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.
b) Restricted uses:
i. You must not misuse or interfere with the Services or try to access them using a method other than the interface and the instructions that we provide. You may use the Services only as permitted by law. Unless otherwise expressly stated, you may not access or reuse the Services, or any portion thereof, for any commercial purpose.
– republish material from this Website on another website;
– sell, rent or sub-license material from the Website;
– show any material from the Website in public without our consent;
– edit or otherwise modify any material on the Website;
– reproduce, duplicate, copy or otherwise exploit material on our Website for a commercial purpose; or
– infringe or violate our Intellectual Property Rights or Intellectual Property Rights of any third party;
– We reserve the right to restrict your access to any areas of our Website, or indeed our whole Website, at our discretion.
ii. You must not use our Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
iii. You must not use our Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
iv. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our Website, without our express written consent.
v. You must not use data collected from our Website or our directory for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
Company grants you a limited, non-exclusive, non-transferable access to view the content and associated content on the Website for which you have paid all required fees, solely for your personal, non-commercial purposes through the Services, in accordance with these Terms and any conditions or restrictions associated with a particular Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by our authorized representative.
a) Our Services are provided on a “As is” basis and we make no guarantees that they always will be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we also DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
b) WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE WEBSITE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
c) We cannot predict when issues might arise with our Services. Accordingly, our liability shall be limited to the fullest extent permitted by applicable law, and under no circumstance will we be liable to you for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages
arising out of or related to these Terms of Services, even if we have been advised of the possibility of such damages.
d) Indemnity: You acknowledge to defend, indemnify and hold Company, its affiliates, subsidiaries, directors, officers, employees, agents, partners, and any other licensors (hereinafter referred to as “Indemnified Party”) harmless from and against any claim, disputes, or demand, including reasonable attorneys’ fees, made by a third party, relating to, or arising from:
i. Your violation of any third-party right;
ii. Your wrongful or improper use of the Services;
iii. Your violation of any applicable laws, rules or regulations or any other applicable law through or related to the use of our Services;
iv. Your violation of these Terms or any other policy of Company as associated with the Services;
v. The indemnifications set forth above will survive the termination or expiration of these Terms and/or your use of the Services.
e) Violation of these Terms: If we determine that you have breached our Terms or Policies, we may suspend or permanently disable access to your account. We may also suspend or disable your account where we are required to do so for legal reasons.
All information obtained during therapy will be kept confidential. The User’s identity or information will not be disclosed without your explicit consent, except as required by law. We adhere to ethical and legal standards to ensure your privacy (also refer to our Privacy Policy). Please feel free to discuss any concerns or questions you may have about confidentiality with your therapist or connect with us via email- admin@touchofpeacecare.com or call us at 8699971066.
This section is for the Users to understand that their participation in any of our Services is entirely voluntary and shall have the right to withdraw from them at any time, subject to our rescheduling and cancellation policy. The user’s involvement in any Services shall be based on their informed and autonomous consent with shall be considered ongoing during the process of treatment and can be re-evaluated at any stage. The users’ consent indicates your willingness to participate in therapy and collaborate toward your personal growth and well-being.
This Website and its content shall remain the sole property of Company. Your use of or access to this Website shall not in any way transfer or assign to you any ownership or other proprietary rights in or to this Website or any content published by Us. This Website and the Content, including but not limited to the layout, typography, underlying HTML, Java scripts, text, audio clips, video clips and graphics, and in the expression of the information contained
herein, whether as a compilation or otherwise is protected by Copyright Act, 1957, Trade Marks Act, 1999 and other relevant IP laws, rules and regulations. Trademarks, trade names and designs appearing on this Website are the exclusive property of, or are licensed to, Company and are protected. No use of a trademark, trade name or design appearing on this Website may be made without the prior, written permission of the Company.
In order to see what data we collect and how we use or store or share such data, please refer to the detailed Privacy Policy.
a) WE ARE NOT A PROFESSIONAL MEDICAL SERVICE OR SUICIDE PREVENTION HELPLINE. IF YOU ARE FEELING SUICIDAL, WE WOULD SUGGEST YOU IMMEDIATELY CALL UP A SUICIDE PREVENTION HELPLINE OR SEEK MEDICAL HELP. WE DO NOT OFFER PERSONAL HEALTH OR MEDICAL ADVICE. IF YOU’RE FACING A MEDICAL EMERGENCY, CALL LOCAL EMERGENCY OR
b) MEDICAL SERVICES IMMEDIATELY, OR VISIT THE NEAREST HOSPITAL URGENT CARE CENTER. YOU SHOULD CONSULT YOUR DOCTOR PROVIDER BEFORE STARTING ANY NUTRITION, DIET, EXERCISE, FITNESS, MEDICAL, OR WELLNESS PROGRAM.
c) We may decide to cease making available certain features of the Services at any time and for any reason. Under no circumstances will Company or its affiliates, suppliers, partners or agents be held liable for any damages due to such interruptions or lack of availability of such features.
d) We are not responsible for delay or failure of our performance of any of the Services caused by events beyond our reasonable control, like an act of war, hostility, or sabotage; natural disaster; electrical, internet, or telecommunication outage; or government restrictions.
If you are found to be degrading, tarnishing, maligning the image, goodwill or reputation of touchofpeacecare.com, by spreading hate, false, fake reviews or engaging in mala fide actions against the platform or against any other associates of the Company, strong legal actions will be taken immediately.
We do not make any representation or warranty as to the quality or value of the services offered on the Website, or availability of Expert(s). We do not implicitly or explicitly support or endorse any services on the Website. We shall not be liable for any errors or omissions, whether on behalf of our platform or any third parties.
b) While we carry out background checks and verifications on all Experts, you understand and acknowledge that we do not endorse, recommend, warrant or guarantee to qualifications, expertise, claims or background of any Expert, or any service, advice, opinion, recommendation provided by an Expert. Nothing contained in these Terms, the Website or on any third party site shall be considered as an endorsement, recommendation, referral, verification, warranty or guarantee with respect to (a) any Expert; (b) the Website or (c) any service, advice, opinion, recommendation made available via the Website or (d) the validity, accuracy, availability, completeness, safety, legality, quality or applicability of any information made available via the Website.
c) You acknowledge that there will be occasions when the Website may be interrupted, including, without limitation, for scheduled maintenance or upgrades, for emergency repairs, or due to failure of telecommunications links and/or equipment.
d) You agree that we are not responsible for, and does not endorse, user content posted within the Website. We do not have any obligation to pre-screen, monitor, edit, or remove any user content. If your user content violates these Terms, you shall be solely responsible for any legal consequences with respect to such user content.
e) We reserve the right to remove any user content from the Website for any reason, without prior notice. User Content removed from the Website may continue to be stored by us, including, without limitation, in order to comply with certain legal obligations, but may not be retrievable without a valid court order. We will not be liable to you for any modification, suspension, or discontinuation of the Website, or the loss of any User Content.
f) We may, without prior notice, change the Website, stop providing the Website or features of the Website, to you or to Users generally, or create usage limits for the Website. We may permanently or temporarily terminate or suspend your access to the Website, or delete any User Content without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.
a) Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions of these Terms will continue in full force and effect.
b) Waiver: Our failure to insist on or enforce strict performance of these Terms of Use shall not be construed as a waiver by Us of any provision or any right it has to enforce these Terms and nor shall any course of conduct between Company and You or any other party be deemed to modify any provision of these Terms.
c) Entire Agreement: The Terms, together with any additional terms and conditions incorporated herein or referred to herein constitute the entire Agreement between Company and You, relating to the subject matter hereof, and supersedes any prior understanding or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on our Website.
d) Updates to these Terms: We may add to or change or update these Terms at any time, from time to time, entirely at its own discretion, with or without any prior written notice. You are responsible for checking these Terms periodically. Your use of the Site after any amendments to the Terms shall constitute your acceptance to such amendments.
e) Grievance redressal: In compliance with the Information Technology Act, 2000 and various rules framed thereunder, it is mandatory to appoint a Grievance Officer. Therefore, in the event you have any grievance regarding anything related to these Terms or Privacy Policy, or with any content or Services, in that case you may freely write your concerns to the Grievance redressal through your registered email and connect with us via email- admin@touchofpeacecare.com or call us at 8699971066.
f) Feedback and Information We welcome your questions or comments regarding the Terms. You can write to us via admin@touchofpeacecare.com.
Contact number: +91 86999 71066
Official Email id: admin@touchofpeacecare.com
Address: 51, H Block Housefed Complex 1 Mauli Road, Sas Nagar, Mohali 140308.
Touch of Peace Mental Health Care Services Pvt. Ltd. Building an inclusive haven, where emotional well-being is woven into daily life.
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